Dude, it's blatantly obvious you work in game development. You are as out of touch with the hard core fanbase as any other developer.
I love your link to where the devs say "piracy is enormous!!" and fail to ever post anything concrete. They claim to have the numbers to prove it, yet they have yet to release said numbers in over a year since they made that claim. The article was posted: Jan 15, 2008. Yeah, they've just been to busy to back up their claims...
"Why spend more money to support a smaller group of customers that pirate most of their games? "
Exactly, you missed the real point of everything I mentioned above. FUCKING CUSTOMER SERVICE. I understand your just a fucking shill and don't understand taking care of your customer. However, in my line of work I have to make sure my client is taken care of 110% and can't be a lazy fuck with my job. Even if a portion of the service comes out of my pocket.
You can't even refer to the PC player base without saying they are all pirates. Yeah, way to classify the 1,000,000 people who bought cod4 on the PC and netted the company an additional $50,000,000.
Keep pretending like these companies and their outdated distribution methods aren't the problem, and blame it on the "pirates". Blame the pirates and not the fact that COD4 was the 4th installment in an overly bloated genre. Keep blaming everyone but the companies themselves for lack of innovating.